H-Sphere Reseller Guide

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Creating and Editing Plans (Plan Wizards)

 

Related Docs:  

Billing Reseller Billing Understanding Compatible Plan Groups

This document explains how to create and edit plan settings and prices using plan creation and edit wizards.

 

Starting Plan Creation Wizards

In H-Sphere, plans are created with Plan Creation Wizards. To start a plan creation wizard:

  1. Select Plan Creation Wizards in the Info menu:

  2. On the page that appears, choose the type of the plan.
    See below for explanations on each plan type.
  3. Go through the wizard following the instructions below.

 

Starting Plan Edit Wizards

Plans are edited with Plan Edit Wizards. To start a plan edit wizard:

  1. Select Plans in the Info menu.
  2. In the list of plans that appears, click the name of the plan you would like to edit.
  3. Go through the wizard following the instructions below.

 

A Typical Plan Wizard

Most plan wizards guide you through three or more steps:

  • step 1:
    - including or excluding particular resources;
    - making them active by default;
    - configuring settings such as duration of the trial period, credit limit, money-back period, default type of IP, etc.
  • step 2:
    - setting prices for domain registration services in this specific plan. This step will be omitted if you haven't configured your Domain Registration Manager.
  • step 3:
    - setting setup and monthly prices for the default billing period (1 month);
    - setting free amounts for each resource type.
  • step 4 and the subsequent:
    - setting setup and recurrent prices for the actual billing periods;
    - defining the amount of free resources etc.
    The number of subsequent steps depends on the actual billing periods for this plan.

 

Step 1. Selecting Resources and Configuring Plan Settings

On the first step, select which resources will be available and active in the plan:

- Include: check the box to have the resource available for users subscribing for the plan. If you leave this box unchecked, users of this plan will be unable to take advantage of this resource. Checking Include alone doesn't activate this resource by default; in newly created accounts it will be off.
- Activated determines whether the resource should be enabled immediately at signup (checked) or activated later by the user (unchecked). If a pay resource has Activated unchecked, it won't be included in the signup bill, but users will be able to turn it on when necessary and will be charged for it at the moment of activation.

Some of the plan's resources are integral to the system and cannot be excluded from the plan. They are not available on this page.

Note: If you exclude resources that are in use by some users, they'll remain functional but become inaccessible from the user control panel.

Step 1 has several sections:


- enter a name for the plan you are creating.

  • Domain: check this box to allow domain transfer and domain registration from the user control panel.
  • Domain registration: allow users to create new standard domains through OpenSRS: and Enom.
  • Leave registrar prices as they are (version 2.3 and higher): Check this box to skip the second step of the wizard and use the default prices. To use custom domain registration prices, see below.
  • SubDomain: allow users to create subdomains. Subdomains have the same functionalities as regular domains.
  • Stopgap Domain: allow your customers to use hosting services without a real domain. Stopgap domains don't have DNS zones, and don't allow e-mail service. Still, users can access their sites using their instant domain aliases.
    Stopgap domains support web site management and FTP services. Also, IP-only access is possible with a dedicated IP.
  • Third level domain: allow your customers to create third level domains based on the domain names you offer. E.g. if your domain name is example.com, a user can have a domain like thirdlevel.example.com. Third level domains have the same functionalities as second level domains, i.e. regular domains.
  • Domain alias: (also referred to as stack domain) an extra domain name that points to a 'primary' domain. For example, the owner of the domain name example.com can register another domain name, e.g. example.net and have it point to the location of example.com. This means that every Internet user who goes to example.net will land in example.com. Domain alias can have its own DNS zone, custom DNS records and their own mail service.
  • Parked domain: allow your customers to use H-Sphere DNS server for designating IPs to domain names serviced and hosted on other servers (not those of H-Sphere).
  • Service Domain: should be included only for the administrative plans (like System plan) to host and manage your corporate web-site. To enable users register third level domains with the second level domain name of your corporate site, register it as a service domain. For example, the company offers third level domains at example.com, such as thirdlevel.example.com or userdomain.example.com. Naturally, the site of the hosting company should be available at example.com or www.example.com.

  • CGI Resource: allow your customers to map file extensions as CGI executables.
  • cgi-bin Resource: allow your customers to create cgi-bin directory, so all the cgi-bin directory's content is treated as cgi executables which the server tries to run.
  • Front Page: allow your customers to use FrontPage extensions on their web sites.
  • Server Side Include: allow your customers to use interactive real-time features such as echoing current time, conditional execution based on logical comparisons, querying or updating a database, sending an e-mail etc., with no programming or CGI scripts.
  • PHP Module: allow your customers to create dynamic web pages with PHP.
  • Redirect URL: allow your customers to redirect visitors from one URL to another. When an Internet user tries to connect to a URL that is redirected, he is taken to the address this URL is mapped to.
  • Directory Index (version 2.09 and higher): allow your customers to set their custom directory indexes
  • Server Side Imagemap (version 2.08 and higher): allow your customers to have files with a specific extension regarded as map files
  • Site Studio (version 2.09.5 and higher): allow your customers to use a powerful site construction tool enabling them to create a professional-looking site in a matter of minutes.
  • Logical Server Group: appropriate resources under this plan will be created on a particular logical server group.

  • Transfer Log: check the boxes to have transfer logs written into user directories. Transfer logs include combined data about every visit to your customer's site, including:
    • Remote host IP (i.e. visitor's IP)
    • Time of request (i.e. when visitor requested the page)
    • First line of request
    • Error generated by request, if any
    • Size of message sent in response to the request
    • Referrer (i.e. from which page visitor was directed)
    • Agent ID (i.e. type of browser or another agent and related information, such as user's OS, etc.)
  • Referrer Log: check the box to have separate referrer logs written into user directories. Referrer logs contain the URLs from which visitors were referred to your customer's site.
  • Error Log: check the box to have separate error logs written into user directories. Error logs store data about errors generated by the server (e.g. Page Not Found error) or by their cgi scripts.
  • Agent Log: check the box to have separate agent logs written into user directories. Agent logs contain data about visitors' browsers or any other Internet-based software, and related data.
  • Webalizer Resource / Modlogan Resource: Check the boxes to install Webalizer and Modlogan into user directories. These two programs parse the transfer log and produce statistics reports in readable HTML format to be viewed through a browser.


- Allow or disallow creating the above mail resources by your customers.

  • SSL Module: enable your customers to use SSL (Secure Sockets Layer protocol) - a standard for transmitting confidential data such as credit card numbers over the Internet.
  • Shared SSL: provide SSL (Secure Sockets Layer) encryption and business authentication to Web business customers.
  • Miva Resource: allow your users to create online stores with Miva Merchant. For more information visit www.miva.com/products/merchant/
  • osCommerce: allow your users to create online stores using an open source e-commerce solution (osCommerce 2.1 release). For more information visit www.oscommerce.com.
Other
MySQL Click to get help Include
Logical Server Group (MySQL servers) Click to get help MySQL servers
MS SQL Not configured
PGSQL Not configured
FTP sub-account Click to get help Include
Virtual FTP Server Click to get help Include
Anonymous FTP Server Click to get help Include
Custom DNS Record Click to get help Include
Shell Access Click to get help Include
Crontab Click to get help Include
RLimitCPU Click to get help Include
RLimitMEM Click to get help Include
RLimitNPROC Click to get help Include
Summary Disk Usage Click to get help Include
  • MySQL, MS SQL, PGSQL: allow or disallow your customers to create and use their own databases. See also: Setting Prices for the Default Billing Period.
  • FTP sub-account: allow or disallow your customer to create additional logins and passwords to his directory so his friends or colleagues can independently use it.
  • Virtual FTP Server: allow or disallow your customers to let their friends and colleagues download, upload or view files in the dedicated directories.
  • Anonymous FTP Server: allow or disallow your customers to let anybody else download, upload or view files in the dedicated directories.
  • Custom DNS Record: allow your customers to create new custom DNS records.
  • Shell Access: allow your customers to access and operate their accounts through Shell.
  • Crontab: enable your customers to clock and run their own Unix shell scripts automatically.
  • RLimitCPU: checking the box will restrict the CPU usage by users' cgi scripts.
  • RLimitMEM: checking the box will restrict the memory usage by user' cgi scripts.
  • RLimitNPROC: checking the box will restrict the number of simultaneous processes per user.
  • Summary Disk Usage (version 2.3 and higher): unchecking this box will stop the system from billing end users for disk usage. For more on disk usage, read here.

Name

Meaning

Recommended Value

Notes

Home Dir

The directory on the server where user home dirs under this plan will be stored. If you need to put all accounts under this plan in a separate directory, create this directory first and set permissions based on your security policy. New accounts under this plan will be stored in the defined directory.

Leave as is

For Unix-based plans this directory MUST be 3-level as the default, for example: /hsphere/local/unixgold. Otherwise the traffic will fail to be calculated.

 

Billing Type

Paid: no trial period available   Don't switch to without billing.
Trial: paid plan with trial period available.
Check the box to enable trial registration for this plan. If the box is checked, you will have to fill in the following fields too:
- Duration: enter the duration of the trial period in days. Usually trial period does not exceed one month.
- Credit Limit: maximum amount of credit a trial user can run up acquiring paid resources. If you set Trial Credit Limit to zero, trial users will be able to acquire only free resources. Usually this amount either equals the initial registration payment plus the recurrent fee for one payment period, or exceeds it a bit to enable trial users to buy some extra resources. After this amount has been reached, the user cannot purchase any more resources. When trial users become pay users, they are charged the amount they have run up during the trial period.
Checked Decreasing the trial period affects already signed up trial users so their trial time is 'cut'. Their accounts can be suspended if they have had their accounts more than the trial period is set to.

Without billing: a totally free plan. Accounts registered without filling in the billing forms.

 

Don't switch to paid.

Credit Limit

Amount of account's 'expenses' to be accumulated until it is charged. Credit limit serves two purposes:
-cumulative: All setup, recurrent and usage fees are accrued until their cumulative amount reaches or exceeds the credit limit. Only then is this amount charged. This method minimizes referrals to credit card processing centers. This purpose is not applicable to check payments.
-restrictive: This purpose is pertinent to invalid credit, broken or expired cards and check payments. After user's negative balance reaches the credit limit, the user cannot buy any more resources. However, the recurrent and usage fees are still accrued, so the negative balance increases with every new payment interval.

Example: If you set the credit limit to $10, a user with $0 balance purchasing $5 resource won't be charged, although his balance will become -$5. This is also true of invalid credit card or check payment. If he decides to buy some extra $10 resource, he will be charged $15, and his balance will become zero. But in case of invalid credit card or check payment, this user won't be able to buy these extra $10 resource, and his balance will remain -$5. If this is the case, and if his usage fee equals $20, at the end of the payment interval his debt will increase to $25.

About $10

Changing Credit Limit affects both existent and new accounts.

Money Back Guarantee

the period in days after pay registration when users can claim back the recurrent fees they have paid if they decide to quit hosting services. The Money Back amount does not include the Setup Fees and is not affected by the refund percentage. The blank field sets it to zero, which disables the feature.

Less than 1 billing period

Immediately takes effect and influences existent accounts.

E-mail Invoice Notification
(version 2.1 and higher)

set the system to send e-mail invoices to users with accounts registered under the plan.
 

- e-mail invoices are sent to the e-mail address user provides in his billing info or contact info (in the absence of the first)
- the default can be overridden by individual user settings
- toggling the option doesn't affect settings of the existing users

Default IP type

Define the kind of IP user domains will get at signup (shared or dedicated). Each new user to signup for this plan will be given this kind of IP.

Shared

1. In the case of dedicated IPs, when you run out of dedicated IPs, newcomers won't be able to signup.
2. Changing this parameter doesn't affect existent domains. Only new domains created under reconfigured plan will get the defined IP type. This is done either at signup or in the existent account.

Shared IP Tag

a digital "mark" that is assigned to all accounts created under this plan. Don't change this value unless instructed to do so by your parent host.

2

Don't change the shared IP tag in Windows based plans if they have live accounts.
In Unix based plans changed shared IP tag immediately shows up in the system control panel interface, however it actually takes effect only when the changes to the server configuration are applied.

Instant alias appearance
for given shared IP tag

Select a template to create user instant aliases. Instant aliases are based on your domain names and allow users to view their sites without using their own domains. The example of an instant alias appearance is username.kNNN.example.com, where kNNN is the name of the logical server, on which user's account is located.

 

Changes to this parameter will apply only to new domains, while the existent domains will retain the 'old' shared IP tag.

Stopgap domain appearance
for given share IP tag

Select a representation for user stopgap domains. Stopgap domains will allow users to maintain their sites and access them using instant domain aliases. Stopgap domain is not a real domain and does not allow the user to have any domain name, DNS zone, and e-mail service. However, stopgap domain users can have IP-only access if they purchase a dedicated IP.

 

Changes to this parameter will apply only to new domains, while the existent domains will retain the 'old' shared IP tag.

 

Step 2. Setting Domain Registration Prices
 Available in version 2.3 and higher.

To get to this page, don't check the second checkbox (Leave registrar prices as they are) on step 1. This page allows setting domain registration prices for the selected plan as opposed to setting default domain registration prices in the Domain Registration Manager.

The prices on this page will override the default prices. If you don't enter a price, a corresponding default price will be used in its place. If the default price hasn't been specified either, the domain registration option won't be available in the user control panel and the signup wizard.

These are actual prices for the billing periods, they are not prorated to one year. This means, you need to enter "15 30 45 60 75 90 105 120 135 150", not "15 15 15 15 15 15 15 15 15 15".

 

Step 3. Setting Prices for the Default Billing Period

To get to this page, don't check the last checkbox (Don't change resource prices) on step 1. On this page, you set BASE prices used to calculate prices for ACTUAL BILLING PERIODS. For example, a price for a 2 month billing period will be calculated as the base price multiplied by 2 months. Base prices will apply only when you don't specify actual billing period prices directly. For more on billing periods, see here. For explanations on each price type, see here.

*Important: Don't separate thousands with commas! Starting with version 2.08, comma "," is treated as a decimal separator, not thousand separator, to support international standards (e.g. £2,95).

The table below explains what should be entered for resources that confuse H-Sphere administrators.

Resource Explanation Free Units Setup Fee Recurrent Fee (Monthly) Usage Fee (Extra) Note
Actual Account A user/reseller/admin account in H-Sphere. One actual account equals one control panel and takes one H-Sphere license N/A Charged when the user creates a new H-Sphere account This amount is charged for one account. If a user has two H-Sphere accounts (e.g. Unix and Windows), he will be charged ( Monthly X 2 ) N/A  
Summary Traffic User data transferred to/from web, mail, and other servers GB of traffic which users do not pay for N/A Applied only if users change their default traffic limit. Charged once at the beginning of the billing period for the difference between the limit and the free units. Charged at the end of each month of the billing period for the prorated amount used up beyond the limit. more on traffic
Disk Space Quota User quota on the web / windows server MB of disk space that you grant users for free N/A Applied only if users change their default disk space quota. Charged once at the beginning of the billing period for the difference between the quota and the free units N/A more on disk quota
Domain Includes transferred domains and newly registered OpenSRS/Enom domains. Prices for this resource don't replace domain registration prices you entered on the previous page. Prices here are set for your services and are collected based on user's billing period, whereas prices on the previous page are collected on yearly basis for the services offered by Enom/OpenSRS.
Note: service domain isn't counted as payable resource
Number of domains a user can transfer or register without being charged, let alone yearly domain registration fees Charged when the user transfers/registers a domain beyond free units Charged at the beginning of the billing period for each registered or transferred domain beyond free units N/A more on Enom/OpenSRS registration
Mailbox Each new customer domain is created with a webmaster mailbox. If a user runs out of free mailboxes, adding a new domain - even a free domain - will trigger charges for a webmaster mailbox. Hense, it is a good idea to provide at least several free mailboxes. Charged when the user purchases a new mailbox beyond free Charged at the beginning of the billing period for each mailbox beyond free Charged at the end of each billing period for each mailbox beyond free  
Mailbox quota Quota on one user mailbox The default mailbox size N/A Applies only when users increase their mailbox quota. Charged once at the beginning of the billing period for the difference between the quota and the free units. N/A Mailbox quota can't be exceeded
MySQL/PGSQL
database quota
Quota on one database calculated as the total size of all files in the database directory MB of free disk space that you give out for each new database N/A Applies only when users increase their database quota. Charged once at the beginning of the billing period for the difference between the quota and the free units Charged for the disk space (prorated to the billing month duration) used in excess of the database quota as of the last day of the billing month. For example, you host a user with the billing period of 6 months, 0 free units, and the database size quota of 60MB. By the end of the first month, the size of the database makes 65MB, and the 5 MB overlimit is charged as the usage (excess) fee MySQL/PGSQL quota can be exceeded
MS SQL Quota Quota on one database calculated as the total size of all files in the database directory. MB of free disk space that you allocate for each new database N/A Applies only when users increase their database quota. Charged once at the beginning of the billing period for the difference between the limit and the free units. N/A MS SQL quota can't be exceeded
IP Address A dedicated IP Address Number of dedicated IPs that you grant users for free Charged when the user purchases a new dedicated IP beyond free units Charged at the beginning of each billing period for each dedicated IP beyond free units Charged at the end of each billing period for each dedicated IP beyond free units Only dedicated IP Addresses are billed; shared IPs are always free
Real User the maximum number of simultaneous connections, i.e. how many visitors can simultaneously access user's RealServer account. Number of simultaneous connections to RealServer that you grant users for free. N/A Charged once at the beginning of the billing period for the difference between the limit and the free units. N/A Can't be exceeded

 

Step 4. Setting Prices for Actual Billing Periods

This page is available only in plan edit wizards. Plan creation wizards don't have this step, because you need to create billing periods first.

Once you have entered the prices, click the Create button, and the plan will be created.

See the example screenshots of unix plan configuration.

See above for comments on individual resources.

 

Unix RealMedia Plan Wizard

This plan type allows hosting RealMedia streaming audio content on Unix platforms.

 

MySQL Plan Wizard

The plans created with this wizard allow customers only to create and use MySQL online databases. The customer can authorize individual Internet users to connect to the MySQL database and use it from any remote location.

 

Windows Plan Wizard

Windows plans are created similarly to Unix plans (see Unix Plan Wizard). The only difference is that you can include ASP resource to enable your users maintain sites created with the means of ASP and ColdFusion Module to enable your users to maintain sites created by ColdFusion (Third party commercial products such as ColdFusion, MS SQL server, Real Server, and Miva are purchased separately and should be installed prior to H-Sphere)

Note: in version 2.07 and higher you can't create Windows plans, unless you have 'Windows' physical servers. Not configured means that your system lacks servers pertaining to the services to be run under the plan.

 

Windows RealMedia Plan Wizard

In version 2.07 and higher you can't create Windows RealMedia plans unless you have a winbox with properly configured RealServer.

 

E-mail Plan Wizard

E-mail plans are created similarly to Unix plans (see Unix Plan Wizard). The only difference is that they don't include any resources other than domain, mail and Custom DNS record. Stopgap domains are not supported.

Regulating the overall number of resources that can be created

To set the maximum number of resource units a user can buy under this plan, go to INFO -> Plans -> Resource -> Edit (next to the selected resource) -> the Max field

 

Administrator Plan Wizard

Use this plan to create administrative plans:

  • Signup Admin: allow the admin to sign up new users.
  • Login as user: allow the admin to log into users' accounts.
  • Admin DNS manager: allow the admin to manage DNS settings.
  • Compatible Plan Groups: allow the admin to arrange plans in groups.
  • Shell Requests Manager: allow the admin to acknowledge users' shell access requests.
  • Admin Billing Manager: allow the admin to debit and credit users' accounts.
  • Merchant Gateway Manager: allow the admin to configure merchant gateways.
  • TroubleTicket Admin: allow the admin to answer users' trouble tickets.
  • Allow to assign trouble tickets: allow the admin to assign users' trouble tickets to other tech support members.


Related Docs:  

Billing Reseller Billing Understanding Compatible Plan Groups