H-Sphere Reseller Guide

For more information contact us at info@psoft.net

Signing Up New Users

 

This document explains how to sign up new users from the admin control panel.

 

How Do I Sign Up New Users?

There are two ways of customer registration - "from the street" and from the admin control panel. The registration "from the street" can be performed by the the customer without admin's interaction. The registration from the admin control panel goes through exactly the same steps, but can be performed only by the administrator. Signup from the admin control panel is also the one and only way to create accounts that are unavailable "from the street", regardless of whether they are tagged available or unavailable for signup, for instance admin and technical support accounts.

To sign up a new user from the admin control panel:

  1. Select Signup in the Signup menu:
  2. On the page that shows, click Select next to the plan for the new account:
  3. Signup Wizard page appears. Go through Signup Wizard. Click arrows in the right lower corner of the page to proceed signup.
    • Enter your contact info in the form that shows (name, e-mail, address, etc.).
    • Select payment type in the drop-down box (credit card, check, online payments) or trial hosting.
    • Enter payment information: credit card numbers, expiry date and etc. - for credit cards; address where the bills will be sent - for checks.
    • Enter username and password for this account.
    • Choose the type of domain you want to sign up with (or sign up without domain).
    • Agree to charges if any, and complete the creation of account.
    When you are through with the Signup Wizard, account will be either created or assigned for activation. Read below on account activation.

 

How Do I Activate Accounts?

Newly registered accounts do not get activated immediately. Some of them need to be activated manually by admin. This procedure is called account moderation.

  In version 2.3 and higher, in addition to check pay accounts, when trial account is put under moderation, customer will receive two moderated email notifications: one is sent upon signup and states that account soon will be activated. Second one is sent upon activation, stating that account has been registered and can be accessed by the user.

    By default, the following accounts are automatically moderated upon signup:

  • Check pay accounts
  • Electronic payment accounts: WorldPay and PayPal networks.
  • Credit card pay accounts that experienced some errors with processing centers (version 2.3 and higher). More >>
  • Any accounts that experienced internal errors during signup process.
  • Other accounts can be automatically moderated on your request:

  • Credit card accounts can be moderated when Moderated CC Signup is turned on. To do this, go to Merchant Gateway in the Settings menu. More>>
  • Trial accounts can be moderated if Signup Guard in the Settings menu is configured to put all trial accounts on moderation.
  • Finally, all accounts can be moderated through Signup Guard in the Settings menu. Read below on Signup Guard.

To activate accounts:

  1. Select Moderate in the Signup menu. The list of accounts awaiting moderation shows:
  2. Click the name of the account.
  3. On the page that shows, check all information about the owner of the account.
  4. Click the Create link at the very top of the page to activate the account.
If you decide to reject the account moderation request and remove the account, do the following;
  1. Select Moderate in the Signup menu.
  2. On the page that shows, click the name of the account.
  3. View the account's registration data
  4. Click the Delete link at the very bottom of the page. The account is removed.

 

How do I change plan for an account awaiting moderation?
(version 2.3 and higher)

When an account gets to the Moderate signup section, a plan for this account can be changed. You can chose a plan if it's grouped with other compatible plans. To change a plan for moderated account:

  1. Select Moderate in the Signup menu.
  2. On the page that shows, click the name of the account.
  3. Scroll down to the Plan name and billing period section.
  4. Click the Edit icon next to the plan name and the following page shows:
  5. Chose a new plan from a drop-down box and click Save.
  6. On the page that appears, chose a new billing period for this plan and click Save.

Thus, you have changed a plan before activating it for the user.

 

How Do I Ensure that Nobody Signs Up with a Stolen Credit Card?
(version 2.08 and higher)

When the attempts to use stolen credit cards become frequent, the online processing center may close or suspend your account. To prevent this, you can switch to the moderated credit card signup mode and manually check each credit card, including its authenticity, address info, and other details, before allowing to create the account and charging the registration fee.

To enable moderated credit card signup, select Merchant Gateway Manager in the Settings menu. On the page that appears, switch Moderated CC signup ON:

 

Signup Guard
(version 2.1 and higher)

You can create smart rules (filters) to moderate accounts matching specific criteria. Once configured, this utility decides if the new account will be created right away or will be placed into the awaiting moderation list on the SIGNUP->Moderate page with appropriate comments/warnings.

To configure moderation rules, do the following:

  1. Select SignupGuard in the Settings menu.
  2. On the page that appears, select which accounts will be placed in the awaiting moderation list and click Submit.
    Note: Max Amount - accounts will be moderated if the total price for such signup is bigger than this amount.

 

Setting Signup Guard Blacklist

If you wish, you can blacklist certain parameters and accounts with such parameters will be moderated as well. To do it:

  1. On Signup Guard page, in the Black Lists section, choose the parameters (e.g: countries) to be tracked during signup:
  2. On the page that shows, enter parameters, delimiting them with semicolons+white spaces.
  3. Click Submit Query.
  4. From now on, make sure to check the awaiting moderation list regularly. It is available on the SIGNUP -> Moderate page.

Note: SignupGuard will never reject client signup, it will place all suspicious signups into the awaiting moderation list on the SIGNUP->Moderate page.

 

Country codes for the Signup Guard blacklist

Here is the list of country codes for the Signup Guard blacklist:

Country Code Country Code Country Code Country Code
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and/or Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British lndian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Canada
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Croatia (Hrvatska)
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
AF
AL
DZ
DS
AD
AO
AI
AQ
AG
AR
AM
AW
AU
AT
AZ
BS
BH
BD
BB
BY
BE
BZ
BJ
BM
BT
BO
BA
BW
BV
BR
IO
BN
BG
BF
BI
CA
KH
CM
CV
KY
CF
TD
CL
CN
CX
CC
CO
KM
CG
CK
CR
HR
CU
CY
CZ
DK
DJ
DM
DO
TP
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
France, Metropolitan
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and Mc Donald Islands
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland
Israel
Italy
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
EC
EG
SV
GQ
ER
EE
ET
FK
FO
FJ
FI
FR
FX
GF
PF
TF
GA
GM
GE
DE
GH
GI
GR
GL
GD
GP
GU
GT
GN
GW
GY
HT
HM
HN
HK
HU
IS
IN
ID
IR
IQ
IE
IL
IT
CI
JM
JP
JO
KZ
KE
KI
KP
KR
KW
KG
LA
LV
LB
LS
LR
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States
Moldova, Republic of
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfork Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
LY
LI
LT
LU
MO
MK
MG
MW
MY
MV
ML
MT
MH
MQ
MR
MU
TY
MX
FM
MD
MC
MN
MS
MA
MZ
MM
NA
NR
NP
NL
AN
NC
NZ
NI
NE
NG
NU
NF
MP
NO
OM
PK
PW
PA
PG
PY
PE
PH
PN
PL
PT
PR
QA
RE
RO
RU
RW
DN
LC
VC
Samoa
San Marino
San Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia (The South Sandwich Islands)
Spain
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Svalbarn and Jan Mayen Islands
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan, Province of China
Tajikistan
Tanzania, United Republic of
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States minor outlying islands
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
Virigan Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Yugoslavia
Zaire
Zambia
Zimbabwe
 

WS
SM
ST
SA
SN
SC
SL
SG
SK
SI
SB
SO
ZA
GS
ES
LK
SH
PM
SD
SR
SJ
SZ
SE
CH
SY
TW
TJ
TZ
TH
TG
TK
TO
TT
TN
TR
TM
TC
TV
UG
UA
AE
GB
US
UM
UY
UZ
VU
VA
VE
VN
VG
VI
WF
EH
YE
YU
ZR
ZM
ZW

 

How do I know which computer signup came from? (version 2.1 and higher)

Tracking down signup IPs is useful when verifying order info to prevent fraud. You would pay closer attention to orders having US contact information and other country's IP address. Tracking down signup IPs is available only for moderated accounts. To learn the IP which moderated account order came from, go to SIGNUP -> Moderate. Click the accounts name link to view account related info. In the Other signup information table REMOTE_ADDR entry reads this account signup IP:

* Besides that, signup IP is also displayed to subscribers on the last page of the signup wizard.

 

What if there are any errors while the user is trying to sign up?

Even if a signup fails, the user is still allowed to complete the registration procedure. The potential customer is notified of the temporary problems and the signup request lands in the moderate section:

  • signups that experienced H-Sphere system errors will be placed into a regular Moderated Signup sections, so when you fix the internal errors that happened while the user was registering with the system, his account can be activated.
    * available in 2.2 and higher
    You will be notified of the internal error with Trouble Ticket System.
  • credit card signups that experienced errors with processing centers will be placed into a Signups failed to the unknown reason section, Moderated Signup, Signup menu.
    * available in 2.3 and higher versions
    To see what was the problem was, go to Reports -> Charge Log -> Error Message.

 

How Do I Track My Signup Statistics?

Signup statistics includes data about accounts created and deleted by each admin. Signups "from the street" are not included into this statistics. To read about overall signup reports, click here.

To view the Signup statistics, choose Stats from the Signup menu. Clicking on the underlined number in the Live accounts column will display details on these accounts. Click the underlined columns' captions to sort the entries.

The Export link under the chart enables you to save the chart data in *.csv format that is supported by numerous spreadsheet and database programs. Commas are used as delimiters.

 

Moving Users from Trial to Paid

To make a trial user a pay customer, it is usually enough to go to the Billing menu in the user's control panel and create a billing profile for this user. In case of checks, the user will become a pay customer after:

  1. you receive the check payment;
  2. you credit the amount to user's account;
  3. you resume the account.

In case of credit cards, H-Sphere resumes the account automatically.